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This article needs additional citations for verification. This article relies too much on references to primary sources. Tagged repairs in process can be seen on lower shelves at left, and service parts in labeled boxes seen above them. Computer technicians work in a variety of settings, encompassing both the public and private sectors.
A repair technician might work in a corporate information technology department, a central service center, or a retail computer sales environment. A public sector technician might work in the military, national security or law enforcement communities, health or public safety field, or an educational institution. Computer malfunctions can range from a minor setting that is incorrect, to spyware, viruses, and as far as replacing hardware and an entire operating system. Some technicians provide on-site services, usually at an hourly rate. When possible, repair technicians protect the computer user’s data and settings, so that, after repair, the user will not have lost any data and can fully use the device with little interruption.
Addressing the issue, the technician could take action as minor as adjusting one or several settings or preferences, but could also apply more involved techniques like installing, uninstalling, or reinstalling various software packages. Windows Registry can be restored to that point, sometimes solving problems that have arisen after the time the restore point was created. In Texas, computer companies and professionals are required to have private investigators’ licenses if they access computer data for purposes other than diagnosis or repair. Computer Support Specialists and Systems Administrators, Bureau of Labor Statistics, U.